Privacy Policy — betw777

1. Data We Collect

betw777 collects personal data from you in several ways: directly when you register an account or submit a KYC verification request, automatically when you use the platform, and occasionally from trusted third-party sources such as payment providers. The categories of data we collect are described below.

1.1 Registration Data

When you create a betw777 account, we collect the following information that you provide directly:

• Full legal name (as it appears on your NID card or passport);
• Date of birth (to verify you are 18 years of age or older);
• Bangladesh mobile phone number (used for account verification and 2FA);
• Email address (used for account communications and password recovery);
• Preferred currency (BDT for Bangladesh players);
• Username and password (password is stored in hashed, salted form — never in plain text).

1.2 KYC Verification Data

To comply with our identity verification and anti-money-laundering obligations, we collect the following documentation from players who request a withdrawal or whose account triggers a compliance review:

• National Identification (NID) card — front and back image;
• Valid passport biographical data page (where NID is unavailable);
• Proof of current Bangladesh residential address (utility bill, bank statement, or equivalent, dated within 90 days);
• Payment method verification screenshot (bKash, Nagad, Rocket, or Upay account showing your registered mobile number);
• In certain cases, a selfie photograph holding your identity document, as a liveness check.

1.3 Financial Transaction Data

betw777 records all financial transactions conducted through your account, including:

• Deposit and withdrawal amounts, dates, and times;
• Payment method identifiers (e.g., bKash wallet number, masked card number for Visa/Mastercard);
• Transaction reference numbers provided by MFS operators;
• Bonus credits applied and wagering progress records.

We do not store full card numbers, CVV codes, or bKash/Nagad PINs. Payment authentication is handled end-to-end by the respective payment provider's secure infrastructure.

1.4 Technical and Usage Data

When you access betw777 via a browser or mobile device, we automatically collect the following technical data:

1.5 Data Collected From Third Parties

On occasion, betw777 may receive data about you from authorised third-party sources, including payment processing partners confirming transaction status, identity verification service providers conducting document authentication, and fraud prevention databases to which we subscribe for risk assessment purposes. Any data received from third parties is subject to the same protections described in this Policy.

3. Data Sharing & Third Parties

betw777 does not sell, rent, trade, or otherwise disclose your personal data to third parties for their own commercial purposes. Data is shared externally only in the limited circumstances described in this section, and only under appropriate safeguards.

3.1 Payment Processing Partners

To process deposits and withdrawals, betw777 shares necessary transaction data with the payment service providers you use, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks. The data shared is limited to what is required to execute the specific transaction (such as your registered mobile number for MFS transfers or your masked card reference for card payments). Each payment partner operates under its own privacy policy and data security standards.

3.2 Identity Verification Providers

betw777 engages specialist identity verification and KYC service providers to assist with document authentication and fraud screening. Your submitted NID, passport, or proof-of-address documents may be securely transmitted to these providers for processing. All such providers are contractually bound to process the data solely for the purpose of verification and to maintain data security standards equivalent to those of betw777.

3.3 Game Software Providers

The casino and sports betting games available on betw777 are powered by third-party game studios and providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive limited, anonymised session and game-round data for the purpose of game auditing, fairness certification, and technical support. Personally identifiable information is not shared with game providers beyond what is technically necessary.

3.4 Legal and Regulatory Disclosure

betw777 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to lawful requests, subpoenas, court orders, or legal obligations. In such circumstances, betw777 will disclose the minimum information required to comply with the legal obligation and, where permitted, will notify the affected player of the disclosure.

3.5 Business Transfers

In the event that betw777 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer by email no less than 30 days before the transfer takes effect, and will be provided with the opportunity to close their account if they do not wish their data to be transferred to the new entity.

3.6 Aggregated and Anonymised Data

betw777 may share aggregated, anonymised statistical data — such as total platform active users, regional player distribution, or popular game categories — with business partners, investors, or the public for reporting purposes. This data cannot be used to identify any individual player and is not subject to the restrictions set out in this section.

5. Data Retention

betw777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of data we hold:

5.1 Active Account Data

Personal data associated with an active betw777 account — including registration details, KYC documents, transaction history, and betting records — is retained for the full duration of the account relationship. This data is reviewed and updated by the player on request, and is necessary for the ongoing delivery of platform services.

5.2 Post-Closure Retention

Following account closure, whether voluntary or initiated by betw777, certain categories of data are retained for defined periods in compliance with legal and anti-money-laundering obligations:

• KYC and identity documents: 5 years post-closure;
• Financial transaction records: 5 years post-closure;
• Betting activity logs: 3 years post-closure;
• Support communication records: 3 years post-closure;
• Self-exclusion records: Retained indefinitely to prevent re-registration during an active exclusion period.

5.3 Inactive Account Review

Accounts that have not recorded any login activity for a continuous period of 24 months are classified as inactive. betw777 will send a notification to the registered email address 30 days before the 24-month threshold is reached, informing the player of the upcoming dormancy status. If no response is received and the account remains unused, non-essential personal data will be anonymised, and any remaining account balance will be held in reserve for 12 further months before being treated as forfeited in accordance with our Terms & Conditions.

5.4 Right to Erasure and Retention Conflicts

Where you submit a request for deletion of your personal data (see Section 7), betw777 will honour that request to the fullest extent possible. However, data that we are legally required to retain — such as AML transaction records and KYC documentation within the mandatory retention window — cannot be deleted prior to the expiry of the applicable retention period, even upon player request. We will inform you clearly of any data that cannot be deleted and the reason for the retention obligation.

7. Your Privacy Rights

betw777 recognises and respects your rights over your own personal data. The following rights are available to all registered players, regardless of their location. To exercise any of these rights, please contact our support team via live chat or email from your registered email address. We will respond to all valid requests within 30 calendar days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data betw777 holds about you. Upon a verified access request, we will provide a structured summary of your profile data, KYC records, transaction history, and communication logs in a readable format. The first access request per 12-month period is provided free of charge. Subsequent requests within the same period may be subject to a reasonable administrative fee.

7.2 Right to Rectification

If any personal data betw777 holds about you is inaccurate or incomplete, you have the right to request a correction. Minor profile data (such as email address or contact preferences) can be updated directly from your account settings. Corrections to identity data (such as name or date of birth) require submission of updated KYC documentation and are reviewed by our verification team.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent and no other legal basis for processing applies, or where you believe processing is unlawful. As noted in Section 5, certain data subject to mandatory legal retention periods cannot be deleted prior to expiry of those periods. We will inform you of any such exceptions transparently.

7.4 Right to Restrict Processing

You may request that betw777 restrict processing of your personal data — meaning we retain it but do not actively use it — in circumstances where you contest the accuracy of the data, where processing is unlawful but you prefer restriction to deletion, or while a complaint or objection is under review.

7.5 Right to Data Portability

You have the right to receive a machine-readable copy of the personal data you provided to betw777 during registration and account operation, in a structured, commonly used format (such as JSON or CSV). This right applies to data you provided directly and which is processed by automated means on the basis of your consent or a contract with betw777.

7.6 Right to Object to Marketing

Where betw777 processes your personal data for direct marketing purposes, you have the right to object to that processing at any time. Upon receipt of a valid objection, we will cease all marketing communications to you within 5 business days. You may also unsubscribe from marketing emails using the unsubscribe link included in every promotional message.